Privacy Policy

When you submit a refund request we collect the phone number, email address and bank details (IBAN) you provide, together with any invoice or documents you upload.

We also collect basic technical information such as your IP address for security and fraud-prevention purposes.

Your data is used solely to locate the relevant transaction, verify your request and process your refund.

We never sell your personal data to third parties.

Uploaded documents are stored privately and access is restricted to the support staff handling your request.

Data is retained only for as long as necessary to process your refund and meet our legal obligations.

You may request access to, correction of, or deletion of your personal data at any time by contacting us.

You also have the right to lodge a complaint with your local data-protection authority.